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Frequently asked questions

Ordering, subscriptions, lab results and partners. Can't find it? Call 855-805-5327.

Ordering & shipping 01

01Who can buy YUM?

Adults 21 and older, shipping to addresses where kratom is legal. See Terms for restricted states and local areas.

02How does the free first bottle work?

Your first 14 mL bottle is free; you just pay $5 shipping and handling. One per address, 21+ only.

03When will my order ship?

Delivery dates are estimates. After you order, we'll process and hand off to the carrier as soon as we can.

04Where do you ship?

We ship within the US only, except to states and local areas where kratom is restricted. The current list is in Terms.

05Is shipping free?

Yes. Shipping is free for direct customers and wholesale partners.

Subscriptions 02

06How does Subscribe & Save work?

Pick how often you want YUM. We deliver it to your door on that schedule at 10% off. Skip, pause, or cancel anytime from your account. See Terms.

07Can I skip, pause or cancel?

Yes. Manage your subscription from your account, or contact us before the next ship date. Details in Terms §7.

08Can I change my flavor or quantity?

Yes. Update your subscription from your account before the next ship date, or call 855-805-5327 and we'll help.

Product & quality 03

09What is YUM?

YUM is a shot-size flavored botanical extract drink in Classic (14 mL and 30 mL XL) and Tropical Breeze (14 mL). For adults 21+ only.

10What makes YUM different?

Best-tasting flavor, made to one standard, and every lot is lab tested.

11What is in a bottle?

The full ingredient list and directions are printed on the bottle label. See Warnings for important safety information.

Lab testing 04

12Is every lot lab tested?

Yes. Every lot is tested by an independent lab, and you can see its Certificate of Analysis (COA) on our lab results page.

13How do I find my lab code?

Look on top of the cap: the code is laser-etched in white, like ZG07-94KT. The lot code and QR are also printed on the bottle and the display box.

14How do I see my lab report?

Enter your lab code on the lab results page. Upper or lower case both work.

15What does the COA show?

The lab, the report number, test dates and the results for each panel tested for that lot.

Wholesale & kava bars 05

16How do I become a YUM retailer?

Create a wholesale account at Wholesale. Pricing unlocks once our team approves your account.

17I run a kava bar. How do I try YUM?

Create an account at Kava bars and we'll call you and ship a free sample kit after approval.

18How do I reach the YUM team?

Call 855-805-5327 or email sales@lunayum.com.

Still got questions?

855-805-5327 • sales@lunayum.com

Contact us

Warnings

WARNING: Kratom may be habit-forming and may cause dependence and opioid-like withdrawal. Do not use while pregnant or breastfeeding. Use may impair judgment; do not drive or operate machinery. May interact with medications, drugs, alcohol, or controlled substances. Not for persons younger than 21 years of age. Consult a healthcare professional before use. Keep out of reach of children.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.